Return & Refund Policy

Last updated: 11.12

At Comictibles.ch, we offer a curated selection of comic books ranging from brand-new releases to modern collectibles and rare vintage comics. Every comic is individually inspected, photographed, graded, and described to ensure a transparent and secure purchasing experience.

Overview

We aim to provide a safe and reliable shopping experience.
Each product page includes:

  • Real photos of the actual comic

  • A clear description of its condition

  • A grading assessment based on our professional experience

Please note: comic grading can be subjective and may vary between collectors or third-party grading companies. We encourage buyers to carefully review all photos and descriptions before placing an order.

Return Policy

Because each comic is unique and fully documented, all sales are final.

Returns are not accepted for the following reasons:

  • Change of mind

  • Buyer’s remorse

  • Price dissatisfaction

  • Disagreement with grading or condition

  • Expectations not supported by the photos or description

This ensures fairness and clarity for every customer.

Eligible Refund Situations

Refunds may be granted only in the following exceptional cases:

1. Package lost by the carrier
2. Item delivered to the wrong address due to carrier or processing error
3. Item missing from the shipment
4. Severe damage during transit (clear photo or video evidence required immediately upon delivery)

If any of these apply, please contact us within 48 hours of delivery at:
[Insert email address]

Please include:

  • Your order number

  • Photos or videos of the packaging and item

  • A clear description of the issue

We evaluate all claims promptly and fairly.

Refund Process

If a refund request is approved:

  • The refund will be issued to your original payment method

  • Processing time may vary depending on your bank or payment provider

If you haven’t received your refund yet:

1. Check your bank or card account again.

2. your credit card company (posting times may vary).

3. Contact your bank (processing delays may occur).

If you still have not received your refund, please contact us at:
info@comictibles.ch

Exchanges

We do not offer exchanges.
Even new comics can have unique characteristics, and vintage items cannot be replaced with identical copies.

Unauthorized Returns

Do not send any item back to us unless we have specifically requested it.
Unauthorized returns will not be accepted or refunded.

If a return is authorized as part of a refund case:

  • You may be responsible for return shipping costs

  • Shipping fees are non-refundable unless the issue was caused by our error

Need Help?

For questions about your order or refund eligibility, please contact us at:
info@comictibles.ch

We are committed to providing a professional, transparent, and collector-friendly experience.