At comictibles.ch, we prioritize the privacy and security of our customers.
By using our website www.comictibles.ch, you agree to the collection and use of information as outlined in this Privacy Policy. If you do not agree with our policy, please discontinue using our Site.
1. Who We Are
We are comictibles.ch, an online retailer of comics and related products based in Switzerland. You can trust us to respect your privacy and protect your personal information.
2. Information We Collect
We collect personal and non-personal information to provide you with the best possible experience on our Site. We ensure that we only collect the information necessary for fulfilling our services and commitments.
a. Personal Information
When you make a purchase, create an account, or contact us, we may collect the following:
- Name
- Email Address
- Shipping and Billing Address
- Payment Information (only stored securely by our payment processor, not on our servers)
- Phone Number
b. Non-Personal Information
In addition, we collect non-personal information such as:
- Browser and Device Information
- IP Address
- Cookies (for improving site functionality)
- Pages Visited and Time Spent on the Site
We guarantee that all data collected is used only for legitimate business purposes and in compliance with relevant regulations.
3. Why We Collect Your Information
We collect your information for specific purposes, with a commitment to your privacy at all stages. Your data is used to:
- Process Orders: To manage your orders and deliver products to your address.
- Customer Support: To assist with any questions, returns, or issues you may have.
- Personalized Experience: To offer you product recommendations and improve your experience on the Site.
- Marketing: To send you relevant promotions and updates about new products, but only if you have opted in to receive them.
- Legal Compliance: To comply with legal obligations, including Swiss law and international regulations such as the GDPR.
You can always control how your information is used by adjusting your preferences or contacting us directly.
4. How We Protect Your Information
We are committed to keeping your data safe. We employ various security measures to ensure your personal data is protected:
- Encryption: Your payment details are processed through secure, encrypted payment gateways. We never store your financial information.
- Access Control: Only authorized personnel have access to your personal data.
- Secure Hosting: Our Site is hosted on secure servers located in Switzerland and/or the European Union, compliant with Swiss data protection regulations.
- Regular Audits: We regularly review our data security practices to maintain compliance with the highest standards.
5. Your Rights Regarding Your Data
We believe in transparency and giving you control over your personal data. You have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: If any of your information is inaccurate or outdated, you have the right to correct it.
- Right to Erasure (“Right to Be Forgotten”): You can request the deletion of your personal data, unless retention is required for legal purposes.
- Right to Data Portability: You have the right to request your data in a structured, commonly used format.
- Right to Restriction of Processing: You can ask us to limit the use of your personal data under certain circumstances.
- Right to Withdraw Consent: If you have consented to marketing communications, you can withdraw that consent at any time.
To exercise any of these rights, simply contact us at [email address].
6. Sharing Your Information
We value your trust and promise to only share your information with third parties in limited circumstances, including:
- Service Providers: We may share your information with trusted partners to process payments, deliver products, or send marketing emails (if you’ve opted in). These partners comply with our strict data protection standards.
- Legal Obligations: If required by Swiss law or international regulations, we may share your data with authorities or legal entities.
- Business Transfers: In the unlikely event of a merger or acquisition, your information may be transferred to new owners, but we will notify you in advance.
We never sell or rent your personal information to any third party.
7. Cookies and Analytics
We use cookies to improve your browsing experience on our Site. These cookies may store information such as:
- Preferences: To remember your settings for future visits.
- Shopping Cart Information: To keep your cart active between visits.
- Analytics: To analyze how you interact with our Site and make improvements.
You can control cookie settings through your browser at any time, though disabling cookies may limit some features of the Site.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal or accounting requirements. After this, we securely delete or anonymize your data.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
10. International Transfers
As we are based in Switzerland, your information will be processed and stored on servers within Switzerland or the EU, both of which provide a high standard of data protection. If any data is transferred outside these regions, it will be protected by appropriate safeguards in accordance with the GDPR.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page, and we will notify you by email if significant changes are made. Please check back periodically to stay informed.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Comictilbles.ch:
info@comictibles.ch
We are committed to resolving any issues or questions you may have quickly and transparently.
By using our Site, you consent to this Privacy Policy and trust that your data is handled responsibly. Thank you for choosing comictibles.
